Common Questions about Vacation Rental Homes

What is your payment schedule for reservations?
A payment of 50% of the rental amount is required at the time of reservation. The balance is due (30) days prior to your arrival date. Payments and deposits are accepted in the form of credit card (Visa, Mastercard, AMEX) traveler’s checks, bank money orders, cashiers checks, E-checks or personal checks payable to Wolf Creek Rentals.

What is your cancellation policy?
Cancellations that are made less than thirty (30) days prior to the arrival date will result in forfeiture of the initial reservation deposit (50% of entire reservation). Unless covered by Travel Insurance, NO refunds will provided for cancellations made within thirty (30) days of the arrival date. Early departure does not warrant any refund. For more details on our cancellation policy, please refer to your reservation agreement, also found under Terms and Conditions.

What is provided for each rental in regards to linens, bath towels, and toiletries?
Each bed within the property will be complete with sheets, pillow cases, and a top blanket and/or comforter upon arrival.  Each full bathroom is outfitted with 4 large bath towels, 2 hand towels, 2 wash cloths, and a bath mat.  The linens will only be serviced by Wolf Creek Resort upon departure unless mid-stay cleans are purchased through our office.  Bath towels are not permitted to be taken from our rentals homes so we suggest you bring beach or pool towels. 

What housekeeping services do you offer?
Each rental home will be cleaned prior to guest check-in and then upon guest check-out and departure. This is scheduled at the time of your reservation and is required. Additional housekeeping services such as mid-stay cleans and towel and linen service are available upon request for an additional charge.

What is Wolf Creek Rentals’s check-in/check-out policy?
On your scheduled day of arrival you may check-in anytime after 4:00pm MST. On your scheduled date of departure, check-out time is 11:00am MST. Please make sure the dates on your confirmation are correct. Early Check-Ins and Late Check-outs can not be confirmed until the day before arrival or departure.

ALL EARLY CHECK-INS & LATE CHECK-OUTS MUST BE CONFIRMED VIA EMAIL OR IN WRITING.

Are pets allowed in Wolf Creek Resort Properties?
Pets are NOT permitted in any of our properties at this time.  This is a policy set by the Moose Hollow Homeowners Association. 

Pool and Clubhouse Keys?
 
There are two key cards in each unit attached with green string.  These key cards will let you into the community clubhouse, workout facility and game room in addition to the pool area.  Please do not leave town with these key cards, otherwise there is a $50 replacement charge.

Do I have access to the garage?
Many of our units, specifically the Cascades Townhomes come with an attached two car garage.  Unless otherwise stated, you will have full access.  Remotes can be found inside the unit, typically in the kitchen upon arrival.  Please do not leave town with the remotes clipped to your visor otherwise there is a $50 replacement charge.

Are there any Outdoor Grills or BBQ's to use?
Yes, some units have their own outdoor appliance, however everyone has access to the public grills found in many of the open, common areas.  Please use responsibly and clean up after you're finished.

Where can we rent skis, snowmobiles, boats, 4-wheeler razors, etc.?
Great question and my favorite to answer!  : )    We have our own Wolf Creek Resort Adventure Center on premis run by Club Rec.  They can rent you nearly anything to play with, call (801) 614-0500


Thank you for visiting us here at Wolf Creek Rentals!